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Refund Policy

Thank you for shopping at the Back To Han online store. We value your satisfaction and want to ensure a hassle-free return process. Please review our refund policy below:

  1. 30-Day Return Policy:
    You have 30 days from receiving your item to request a return. After this period, we, unfortunately, cannot accept returns.
  2. Eligibility for Return:
    To be eligible for a return, the item must meet the following criteria:
  • It must be in the same condition as when you received it.
  • It should be unworn, unused, and with all original tags attached.
  • The item must be returned in its original packaging.
  • You must provide the receipt or proof of purchase.
  1. Return Process:
    To initiate a return, please contact our customer service team at info@backtohan.com. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept items returned without prior authorization.
  2. Damaged or Incorrect Items:
    If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right by offering a replacement or refund.
  3. Non-Returnable Items:
    Certain items cannot be returned due to hygiene or safety reasons. These include:
  • Perishable goods such as food, flowers, or plants.
  • Custom products or personalized items.
  • Personal care goods such as beauty products.
  • Hazardous materials, flammable liquids, or gases.

If you have any concerns or questions regarding a specific item’s return eligibility, please contact us for clarification.

  1. Sale Items and Gift Cards:
    Unfortunately, we cannot accept returns for items purchased on sale or gift cards.
  2. Exchanges:
    If you wish to exchange an item, the fastest way is to return the original item following the return process and make a separate purchase for the new item.
  3. Refunds:
    Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any further questions or require assistance regarding our refund policy, please get in touch with us at info@backtohan.com. We are here to help.

Thank you for choosing the Back To Han online store.